Buttercream Dreams Specialty

RUINED my cake. I was so excited to be able to use Buttercream Dreams for my wedding cake until I actually saw it. They iced it and that was it, they did not decorate it like I had asked (and I gave a picture of exactly how I wanted it). The owner said…

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Awful Customer Service. Some people should not be allowed to talk on the phone. I think if you own a business that you should have some customer service skills. I am in customer service and I would not DARE talk to someone like I have been spoken to on several…

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Not Correct Design. Their cakes are delish, however, I recently ordered a cake I had seen on their Facebook Page. The girl who took my order, seemed to have trouble finding it over the phone. Finally, she did find the picture and agreed they could do it. …

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dry and bland. I stopped doing business there a few years ago because of the poor quality of cakes and the expence. I use Cakes by Judi. My daughters wedding cake was wonderful!!!

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First birthday screw up. I ordered my son's first birthday cake from buttercream dreams. It was very easy to order and they were very friendly, but the girl i talked to was completly clueless. I asked for the small single serving cake for my son with just a number…

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Scratch Cakes?????. I called to get information concerning the cakes that they make. One of my questions was are the cakes from scratch or do they use a mix. The person on the phone did know and it took a long time for her to come back to the phone. So my…

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ORDER NOT READY AS PROMISED!!!. I would normally have given the shop a much higher rating, but I have recently experienced what lots of the other customers on here have experienced. The owner of the shop doesn't seem to have any loyalty to her long-time customers!!! I…

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Beautiful cakes!. I recently bought a wedding cake from Buttercream Dreams and the cake was wonderful. Everything was just as I expected it to be, beautiful and delicious! The lady I had my appointment with was very informative and gave us cupcakes of all…

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What can I say, they're worth the trouble..... I have used Buttercream Dreams for the past six years. I love their icing and the prices are reasonable. Though they are lacking miserably in the customer service department. I would recommend double checking your order two days in advance…

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At least they tried.. I had a bad experience with Buttercream Dreams due to employees not communicating and poor customer service, but the manager did try to correct it by offering a gift certificate.

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