American Carpets

06/10/09

American Carpets was Great

by 36695 at Citysearch

Had a wonderful time with my saleperson picking out my carpet. He help me to understand the different types of carpet and what would work best for my household.

When installation started they were on time and very courteous. They cleaned up their mess and were on their way. I would use them again.

• Pros: The Salesman & Installation Manager were Great
• Cons: no problem

06/10/09

Good Service, Good Price, Good Install

by RMoris at Citysearch

We had hardwood installed in our home. The whole process of meeting with Rob Williams inside, finding what we want, negotiating a price and all the way through the installation went smoothly. Their installer, Chris, was a hard worker who stayed with the job even up to 9:30 PM one night to get it finished. We were very impressed. We went with the bamboo floating hardwood and so far have been very satisfied with the look and quality of the wood.

• Pros: Always professional service
• Cons: none

02/27/09

American Carpets make money giving people the shaft

by 54478 at Citysearch

My husband and I bought hardwood flooring from American Carpets in July 2008. In February 2009 it began to seperate along the boards in the middle of our floor. When we signed our contract with them we were under the impression that the flooring would be glued to our slab. Instead they wrote the contract to float the floor. Their installers left alot to be desired. After the split occurred, we contacted American Carpets and were told they wanted to make the customer happy. Needlessly I am not happy. Instead of coming in and gluing the flooring to our slab, which would have fixed the problem they did a patch job and said they would do nothing else. I know this patch job wi

th a piece of t-molding in the doorway between our foyer and family room is probably not going to work. This simply give them time for the warranty to run out. If anyone out there is looking for new flooring, please DO NOT USE AMERICAN CARPETS. After spending $11,300.00 of our hard earned money with them we were treated rudely and also were expected to be happy with a patch job.

They led us to believe if there were any problems they would work with us. Instead we were told they would not honor our verbal agreement with their sales representative.

• Cons: They do not work well with customers