Mobile >Hacienda San Miguel Restaurant
Decent food, but service needs improvement..
My ratings rules:
One star for courteous/polite staff.
One star for fresh/tasty food.
One star for properly labeled food (if applicable)/correct orders.
One star for speedy food delivery and availability of wait staff.
One star for cleanliness.
Cost: Averages $8-$14 a plate.
Special perks: They offer an extensive list of tequilas.
We visited this restaurant just yesterday for the first time. It has a very interesting architecture, and we've made a mental note each time we passed it, for quite sometime, to try them out. The building is beautiful and lends an authentic atmosphere. The problems though were with the service, which began the moment we entered. We arrived during a time that it wasn't busy at all, right at 3:30 p.m. Immediately we were impressed with the number of staff floating about, but It took nearly fifteen minutes before anyone even noticed that we wished to be seated. Wait staff passed by us a number of times, without a word or "she'll be with you in a moment," so they lose a star for lack of courtesy. It was another twenty minutes before the waitress actually took our food order. When it came, the order was correct and the food was decent enough, but I wouldn't say it was any more impressive than that of El Toro. I also wouldn't call it fresh and tasty, but it wasn't bad either. The building though was clean, as was the bathroom, which has closet-like stalls; I like those very much.
Ratings: They lose one star for courtesy, earn one star for food, earn one for the correct orders, lose one for staff availability and earn one for cleanliness.
All of that said though, We will try them again. Nearly everything deserves a second chance and we are willing to give them that. I would like to say that the problems we experienced were due to them being either very busy or understaffed, but sadly I cannot. They were definitely well staffed and not busy at all. Hopefully next time they'll be a bit more attentive.
Best Mexican Restaurant in Mobile. San Miguel is the best mexican restaurant in Mobile. Our family eats there once a week sometimes twice, the food is fantastic. The servers are very quick to take your order and the atomosphere is also great. On Wed. - Fri there is a Marachi Band performing. Our family gives them a A plus .
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